Frequent questions
Questions about products and orders
How can I search for a specific product in the store?
To search for a product, please use the search module at the top of the site. Enter the information you are looking for, and if it is found on the site, you will be shown a list of compatible results.
I am a legal person. can i buy
Yes, DailyPlus (www.dailyplus.ro) honors the orders of legal entities. To receive the tax invoice with the company's data, please enter the data that will be requested during registration or during the ordering process.
How do I proceed if I want the delivery to be made to a different address than the one specified in my customer account?
In this situation, during the ordering process, you will have the option to enter the information corresponding to the desired delivery address.
Customer account administration
I forgot my account password. How do I proceed?
If you do not remember your account password, please use the Recover forgotten password option, available on the Account access page.
How do I proceed if I want to change the data in my account?
To modify the data in the customer account, please log in to the account and then access the Update account option, available in the My Account section.
Do I have to have an account to be able to buy?
To make purchases on this site, it is necessary to create a user account. It can also be created after you have added the desired products to the shopping cart.
Can I modify a launched order?
If you want to change an order, please contact us using the contact form on the website. Please also specify the order ID, which you can find in the Order History section.
Can I find out information about previous orders?
You can consult the history of the orders made on the site, by accessing the Order history section.
General questions
I want to buy a product that is not in stock. How do I proceed?
For more information about product availability, please contact us using the contact form on the website or by phone.
I want to obtain additional information, which is not found on the website. How do I proceed?
In this case, please contact us using the contact form.
WHAT ARE SHIPPING TIMES AND COSTS?
- Complimentary ground shipping within 1 to 7 business days
- In-store collection available within 1 to 7 business days
- Next-day and Express delivery options also available
- Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
- See the delivery FAQs for details on shipping methods, costs and delivery times
WHAT PAYMENT METHODS CAN I USE?
Shella accepts the following payment methods:
- Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
- Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
- PayPal: Shop easily online without having to enter your credit card details on the website. Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?
Items returned within 14 days of their original shipment date in the same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.
